Alpha 8 Industries Store Policy
1. Introduction
Welcome to Alpha 8 Industries Inc.! We specialize in providing high-quality printed goods that can be customized to meet your unique needs. Our e-commerce store policy is designed to comply with North American regulations and ensure a transparent and satisfactory experience for our customers.
2. Customization and Order Confirmation
Custom Orders: We offer customization options for various printed products. Please ensure all details, including text, design, and color, are accurate before submitting your order.
Order Review: Once an order is placed, customers will receive an order confirmation. We encourage customers to review the confirmation and notify us of any errors within 24 hours.
3. No Refund or Exchange Policy on Customized Goods
Final Sale: All customized printed goods are final sale. Due to the personalized nature of these items, we cannot offer refunds, returns, or exchanges.
Exceptional Circumstances: If your customized product arrives damaged or with a manufacturing defect, please contact us within 48 hours of receipt with photographic evidence. We will review the case and, if applicable, offer a replacement.
4. Non-Customized Goods
Return Policy: For non-customized printed goods, returns may be accepted within 14 days of receipt, provided the items are in their original condition and packaging.
Restocking Fee: A restocking fee of 15% may apply to returned non-customized goods.
5. Shipping and Delivery
Shipping Methods: We offer various shipping options. Shipping times and costs will be detailed at checkout.
Delivery Times: While we strive to meet the estimated delivery times, delays can occur due to factors beyond our control. We are not responsible for such delays.
6. Liability and Disclaimers
Color Variations: Due to differences in monitors and screens, actual product colors may vary slightly from what appears online.
Limitation of Liability: Alpha 8 Industries Inc. shall not be liable for any indirect, special, incidental, or consequential damages arising from the use of our products.
7. Changes to Policy
Policy Updates: We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting on our website.
8. Contact Information
For any queries or concerns regarding our policy or your order, please contact us by clicking the 'Contact' tab.